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Solutions by Role

Complex organizations depend on their key people to play their role effectively. See what we have for your role here:

CONTACT CENTER ROLES

Business Executive / Owner

Grow revenue, attract new business, nail down technology expenses and open new possibilities all while keeping a close eye on your business from the top down.

Five9 cloud software helps you manage costs, increase revenue, and improve customer experience. There is no up-front investment, and you can pay as you go for the agent seats you use on a monthly basis. Scale on demand, and free yourself from paying for unused capacity. Better yet, get up and running in a matter of days, not months, because there’s no software, hardware, or equipment to install or manage.

Accounting

Accounting workflow can be fully automated based on management defined processes and client specific accounting rules can be established based on contractual requirements. CollectOne includes interfaces with industry-leading accounting software, giving your organization the power to seamlessly integrate your financial data.

Audit

Operations

 

Collection Managers - Contact Center Management

You’re judged on your ability to meet—and exceed—your key performance indicators. With Five9, you’ll do just that by gaining greater control over your contact center operations. We help your team become more self-sufficient by reducing your dependence on IT and outside vendors for support. Our cloud software is easy for agents, supervisors, and administrators to use, and it’s always up-to-date with the latest features. You'll have the tools you need to monitor and coach agents. You can also increase agent utilization by switching easily between inbound and outbound campaigns and by responding to social, mobile, chat, and email inquiries.

Collectors/Agents

IT / Technical Management

Get the industry’s leading cloud contact center solution that was designed from the ground up to run in the cloud. You'll get rock-solid security, high availability through geo-redundancy, and integration with leading telephone service providers. If you need to integrate Five9 with other systems, we offer pre-packaged integrations with leading CRM solutions, as well as a suite of cloud APIs that streamline application integration. Perhaps best of all, you can lower your dependence on outside vendors to make changes and implement new functionality. Make your contact center team more self-sufficient and reduce the amount of time you spend on routine support tasks.

 

Sales

Track commisions by client 

Offer client access

Offer software integrations and placement automations

Sales Management

As a sales manager, you want to make sure your account reps are making more live connections and closing more deals. Five9 helps you do just that with advanced outbound dialer technology, high performance answering machine detection, and an intuitive agent application. Improve sales efficiency with integrated caller information, sales scripts, and call disposition options. We also offer pre-packaged integrations with leading CRM providers, like Salesforce.com, Oracle, Microsoft, NetSuite, Velocify, and Zendesk, allowing list synchronization and “click-to-call” directly from CRM records—everything you need to increase your sales productivity by leaps and bounds.